Here at Luxe, we value the satisfaction of our customers to the fullest extent possible. We stand behind the quality of our product and its efficacy 100%. But, we do understand that mistakes can be made by our manufacturer partner and have a very flexible return policy.
By purchasing a product from Luxeadapter.com, you are automatically agreeing to our return policy.
Returns and refunds can only be made within 40 days of your purchase date. If your purchase, we can unfortunately not offer you a full refund nor return. If the adapter is defective and is proven that malfunction of the adapter is not due to customer use but rather a defect, we can offer you a brand new replacement for free.
If you are not satisfied with your purchase due to an issue with the product being damaged or defective within the 40 days of your purchase date, we will gladly provide you with a free replacement or refund.
For all refunds, you will have to cover the postage fees to our stocking facility address which we will email to you. Afterwards, we will deem if the product is malfunctioning/defective and we will give you a refund or replacement. We, unfortunately, cannot give you a refund or return if you simply do not like the product within the 40 days.
Our support team will be more than happy to process your request, please contact them through our contact page.